Refund policy

We want you to feel confident and happy with every purchase you make. 

If something misses the mark, we’ve made the returns process as simple and stress-free as possible.

 

Customers have exactly the same rights to refunds when they purchase items which are discounted, in a bundle, or in a sale, as when they buy them at full price.

 

What Can Be Returned

Under the UK Consumer Rights Act 2015, you can return items that:

  • Are in their original condition and packaging.
  • Are faulty, not as described, or not fit for purpose.

The short-term right to reject is applied when you return the item/s within 30 days of purchase.

 

Outside of the 30 day refund policy, customers may be entitled to an exchange for up to 6 months upon   receipt of the goods. Proof of purchase is required in all instances.

 

Cooling Off Period

  • When our customers order non-personalised items online, they have the legal right to cancel their   order, even if they have already received it under the Consumer Contracts Regulations 2013. 
  • They do not have to provide a reason for a return, but proof is purchase is required.
  • This must be requested within 14 days of receiving the order. 
  • Once customers notify us of cancellation, you have 14 days to return the item back to us. 

Non-faulty items that are being returned to us within this time frame are the customer's responsibility.

We issue refunds for the item price, and the original delivery cost paid at the time of purchase. 

 

Please note that personalised items are exempt from this cooling-off period, unless they are faulty or not as described.

 

Proof Of Purchase

  • We reserve the right to ask customers for proof of purchase. 
  • We accept all bank statements, paid invoices, sale receipts, and packaging. 
  • If an item is returned by someone other than the buyer we do not legally have to accept the return, but rest assured we will work with you to find an appropriate resolution where possible.

 

Policy On Personalised Items

Under the Consumer Contracts Regulations 2013, customers do not have the right to cancel (a change of mind) and return personalised items for a refund, if they are no longer wanted.

  • Please note however, that if the item is faulty, damaged, or not as described, then our customers are entitled to the right to a refund, exchange and where appropriate, shop credit. 
  • Proof of purchase is required.

 

How To Return An Item

  • Contact us via our lucian@revolucianprints.co.uk to let us know you’d like to make a return. 

Please include your order number, details of the item, and the reason for the return. 

To process your return, we require proof of purchase.

  • We’ll provide you with clear instructions on how to send your item back.
  • Pack your item securely, ideally in its original packaging, and include any paperwork or labels provided, unless faulty. 
  • Send it back to the address we provide.

Return Costs

  • Please kindly note: items which are returned due to being faulty, damaged, or not as described will not cost our customers additional postage costs. We've got this! 
  • If you are returning a non-faulty item due to change of mind, our customers are responsible for return postage costs.

 

Refunds & Exchanges

  • Once we have received your item, we will inspect it and process your refund as quickly as possible. 
  • Refunds are credited back to your original payment method within 5-10 working days, depending on your bank and their processing time.

 

Need Help?

Our goal is to make every order feel effortless and enjoyable. 

If you’re unsure about a return, or need advice on how to send an item back safely, we’re here to help. Reach out via our lucian@revolucianprints.co.uk, and we’ll guide you through everything.

 

United Kingdom 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lucian@revolucianprints.co.uk.

 

Exceptions

  • Returns accepted for 30 days

  • Return postage unless aforementioned, is covered by the customer

  • No restocking fee is charged

  • Not valid on final sale items