RETURN POLICY

• To start a return, please submit your request to us through the portal at the end of the page.

The returns address will be provided once your request is approved. Please check that you have entered your details correctly.

• At Revolucian Prints we take our customers seriously! Every piece is created with intent, purpose, and heart, and we want you to feel confident when purchasing from us. More than this, we want you to love your product just as much as we do!
  

If something misses the mark and you’re  not 100% satisfied, then neither are we. Rest assured, we’ll do our very best to make things right with you again. 

 

Damages, Misprints & Defects

• From time to time our products may lose their spark (and quality) during the delivery process. If that happens, rest assured we've made the return and refund process as easy as possible.
• If your item arrives faulty, damaged, or not as described, please contact us within 30 days of receipt at: lucian@revolucianprints.com with a clear photograph showing the affected product and its issue. 
• Please kindly provide your order number for speedier response times. 
• As per your statutory rights covered in the Consumer Rights Act, 2015, we will offer you an exchange, full refund including the original shipping cost, or simply resend you a new replacement, free of charge. 
• We will also provide you with a returns address, arranging for the faulty product to be shipped back to us. We will cover the cost of return postage. 

Please note: this return window applies exclusively to delivered items. It does not include orders which have yet to arrive due to delays at customs and/or are lost in transit.

 

• If your order is taking a little longer than expected and you'd like to find out more information about its location, please refer to our shipping information page for guidance on lost or delayed parcels. 
• In instances where your order is taking longer to arrive than agreed and as is reasonable - longer than 30 days, then customers have the right to cancel for a full refund.

In the rare occasion that a fault develops after the 30 day returns window has passed, but within 6 months of receipt, you may still be entitled to a repair, replacement, or partial refund where applicable. 

After 6 months if the product develops a fault, please note that the burden of proving that the item was faulty upon receipt, may fall upon the customer to provide appropriate evidence for us to review. 

Change of Mind

• Under the Consumer Contracts Regulations, 2013, customers have the right to cancel their order within 14 days of receiving your order. This is known as a 'cooling-off' period. 

Please note that this 14-day cooling-off period does not apply to custom-printed made-to-order merchandise, which is subject to the specific electronic cancellation restrictions detailed below.

 

• Items must be returned in their original condition and packaging, alongside proof of purchase. 
• To do this, simply notify us of your request to return your item by filling out the above Returns Portal Form, selecting 'Change Of Mind'. You can also email us at: lucian@revolucianprints.com
• After we have received and approved your request, we will email you back with a returns address. This is usually done within 1-2 business days. You then have a further 14 daysto return the goods to us. This provides a total of 28 days from the point of ordering. 

 

Customers, including those residing internationally, are responsible for the cost of return postage for any change-of-mind returns.

• Cancelling Before Fulfilment: Orders cancelled before dispatch will receive a full refund, including original shipping costs. 
  
  
• Cancelling After Fulfilment: If an order has already shipped, you must receive the parcel and return it at your own expense. Once received however, the item cost will be refunded. 
  
  
• Faulty or Damaged Items: If an item arrives damaged or faulty, please contact us with photos so we can arrange a free replacement or full refund without requiring you to pay return postage. 

All change-of-mind returns must be arranged directly through us.

 

Electronic Cancellation Requests (Cancel Contract Form):

• In accordance with online store regulations, we provide a digital cancellation mechanism. 
• You may submit a formal request via the Cancel Contract Form.
• As outlined under our exceptions, because your merchandise is custom-printed to order by our third-party print partner, production begins rapidly. 
• The submission of this form acts purely as a request and does not guarantee an automatic refund or cancellation. 
• All submissions will be manually checked against production logs; if your custom order has already been processed or printed, the request will be excluded and denied in line with standard UK custom-goods exemptions.

 

Exceptions (Non-Returnable Items)

• Change-of-mind returns for personalised items cannot be accepted due to being made-to-order. 
• Returns for a full refund on these items apply only when faulty, damaged, or misprinted. 

 

Incorrect Address & Failed Deliveries

• Please double-check your delivery address carefully when placing an order. We cannot be held responsible for items that are delayed, lost, or returned to sender due to an incorrect, incomplete, or mis-typed address provided at checkout.
• If a package is returned to our studio or to our printing partner as "undeliverable"due to an address error on your part, we will contact you immediately. 
• However to re-ship the item (applicable for both dispatch locations), you will be responsible for covering the re-shipping fee which covers the cost of the new postage label and/or dispatch fee.
• If you prefer a refund, we can issue a refund for the cost of the item(s), but the original shipping fee cannot be refunded as the service was already used. 

Note: Custom-made or personalised items cannot be refunded if returned due to an address error. 

 

• For more information regarding incorrect addresses and failed deliveries, please visit Terms & Conditions.
• For more information on your statutory rights, please visit: https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/ https://www.which.co.uk/consumer-rights/advice/what-are-my-statutory-rights-and-when-do-they-apply-acif94x8QOoH https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

Refunds & Processing

• Refunds are typically processed within 14 days of us receiving the returned item, and is issued to the payment method used at checkout.
• Processing times vary between banks, but most refunds appear within 3-10 business days after being processed. 

However depending on the card issuer, it can take up to 30 days to clear fully.

 

1.1 Paying with Klarna

• If you paid using Klarna, please notify their customer service team as soon as you initiate a return with us. You can do this by logging into your account on the Klarna app or website. 
• Locate the purchase you wish to return and select the option to "report a return". 
• This step is crucial as it pauses your payment obligation until the return is processed. 
• When reporting a return to Klarna, provide them with any return tracking information as evidence. This could be a tracking number, invoice with your order number, receipt or bank statement. Klarna will use this information to monitor the status of your return.
• We will confirm the return and Klarna will then adjust or cancel your payment plan based upon the refunded amount. They will update your payment obligations immediately upon notification of the return. This will show up on your Klarna account and you should receive an email confirming this. 
• Klarna may offer the option to credit your account for quicker access to funds. 
• You can track the status of your return and refund through the Klarna app, ensuring transparency throughout the process. If you encounter any issues or delays, Klarna's customer support is available to assist you. 
• By following these steps, you can ensure that your return and refund process with Klarna is handled efficiently and effectively. 

 

1.2 Paying with Loyalty Points

• If you paid for your order in full or partially with loyalty points earned through our Revolucian Rewards scheme, the equivalent monetary value will be refunded. Our incentives are managed by a third party plug in, so cannot be replaced with points.

For example as you collect 2 points for every £1 spent, 20 points = £10 monetary refund.

You may prefer a voucher or shop credit instead of a cash refund. No problem! We can arrange for a voucher to be issued for you, entitling you to £10 off your next order with us. 

Need Help?